All purchases of hardware, software, and or peripherals must be approved by the Marshall IT Department prior to the purchase being made (this includes STARs purchases). This is to ensure that purchases meet Marshall technology standards and can be adequately supported by Marshall technical staff.
Orders can be placed directly through the IT Department by sending an e-mail with the request to email@example.com.
If a department/program/faculty chooses to order independently, please submit an e-mail with details of the intended purchase to firstname.lastname@example.org. The IT Department will evaluate the request and respond with questions, approval, etc.
We ask faculty to use either HP or Lenovo products. To place your order or for questions, please e-mail email@example.com
Note: Increased prep time will be required by our technicians for any non-standard/recommended equipment orders. Also, all equipment ordered with USC funds is required to be tagged for asset tracking.
Operating System Support
Marshall's standard supported operating systems are Windows 7 and 10, and Mac OS X.
Please note that not all software is compatible with 64-bit operating systems. Should you require specific software be installed on your machine, please e-mail firstname.lastname@example.org
for compatibility questions.
Marshall provides the HP 800 G2 series desktop for staff. Staff are not provided MACs.
Marshall recommends the HP 800 series desktops for faculty. This is the standard PC model used for all Marshall classrooms and computer labs. CTS technicians offer complete support for this computer.
* Pricing and availability of the systems listed may change at any time.
Marshall provides Lenovo laptop models to faculty. These are the standard at Marshall and are offered at competitive prices.*
If a staff member wants a laptop in lieu of a desktop, his/her supervisor must submit a formal request to email@example.com explaining the need for the laptop (i.e., regular travel, etc.).
*Please note: pricing and availability of the laptops listed may change at any time.
Laptop and Mobile Storage Device Encryption Policy
In order to ensure the integrity of university data, USC requires all laptops and mobile storage devices that are paid for with university funds and/or used for USC business purposes to be encrypted. Please follow this link
for a copy of the memo issued on April 22, 2009. All laptops and mobile storage devices acquired on or after April 22, 2009, that are paid for using university funds and/or used for university business purposes must be purchased with an encryption solution. To be in compliance with this policy, laptops and mobile storage devices must be either a) delivered with built-in encryption (preferred) or b) accompanied by a software-based encryption solution for subsequent installation.
Note that even if the instrument is encrypted, the best practice is to avoid storing any sensitive data on any laptop or mobile storage device.
Marshall provides Dell and HP monitors. Pricing and the availability of monitors change often. For a list of a few popular monitors and their pricing, please follow the link below.
Marshall IT provides HP and Xerox business line laser printers for staff and faculty. Please follow the link below for a list of some available options and pricing.*
The letters following the model indicate the following:
D = double-sided printer capability
N = network printer
* Wireless printing is not supported by USC. For more information, please contact our technicians at (213) 740-3000 or HelpDesk@marshall.usc.edu
* Pricing and availability of the printers listed may change at any time.
For more printer options or to purchase one of our models with added capabilities (such as double-sided printing), please email CTS at HelpDesk@marshall.usc.edu
Returns for Non-defective Equipment
The return policies vary slightly depending on the vendor and the product ordered. If you are not happy with the items you ordered, we can generally return them to the vendor providing that the following terms are met:
- Must be returned within 1-20 days from the date of receipt
- Must be in its original packaging
- A restocking (usually 15%) fee may apply
- Return shipping charges will be charged directly to faculty STARS