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IT Purchasing

All purchases of hardware, software, and or peripherals must be approved by the Marshall IT Department prior to the purchase being made (this includes STARs purchases). This is to ensure that purchases meet Marshall technology standards and can be adequately supported by Marshall technical staff.  

Orders can be placed directly through the IT Department by sending an e-mail with the request to helpdesk@marshall.usc.edu. If the request is for standard/approved hardware, the order will be submitted to the vendor within 1-3 days. If the request is for non-standard equipment, the Help Desk will work with the requester to understand the need and discuss standard equipment options (if applicable).  Non-standard equipment requests are not guaranteed approval or support given resource limitations within the department.  

If a department/program/faculty chooses to order standard/approved equipment independently, that group is asked to submit an e-mail with details of the intended purchase to helpdesk@marshall.usc.edu. The IT Department will review the request and respond with questions, relevant agreements, etc.to be sure it can appropriately support the equipment upon arrival.

If a department/program/faculty orders non-standard equipment independently, that group is asked to submit an e-mail with details of the intended purchase to helpdesk@marshall.usc.edu.  The IT Department will evaluate the request to determine if a standard piece of equipment can fulfill the need. If not, the department will then determine if the non-standard equipment can be supported. Due to limitations on the total number of makes/ models/operating systems that can be managed by the group the IT Department may be unable to support non-standard requests. 

Note:

Increased prep time will be required by technicians for any non-standard equipment orders.  

All equipment ordered with USC funds will be tagged for asset tracking. 
 

SUPPORTED TECHNOLOGY

Hardware

Marshall uses HP and Lenovo products. To place your order or for questions, please e-mail helpdesk@marshall.usc.edu

Operating Systems

Marshall's standard and supported operating systems are Windows 7 and 10, and Mac OS X.

Please note that not all software is compatible with 64-bit operating systems.  Should you require specific software be installed on your machine, please e-mail helpdesk@marshall.usc.edu for compatibility questions.


Desktop Computers

STAFF - Marshall provides the HP 800 G2 series desktop for staff. Staff are not provided MACs.

FACULTY - Marshall recommends the HP 800 series desktops for faculty. This is the standard PC model used for all Marshall classrooms and computer labs. CTS technicians offer complete support for this computer.

 

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Pricing and availability of the systems listed may change at any time.

Laptops

Marshall provides Lenovo laptop models to faculty. These are the standard at Marshall and are offered at competitive prices.*                                                    

If a staff member wants a laptop in lieu of a desktop, his/her supervisor must submit a formal request to helpdesk@marshall.usc.edu  explaining the need for the laptop (i.e., regular travel, etc.).


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Pricing and availability of the laptops listed may change at any time. 

Laptop Encryption

In order to ensure the integrity of university data, USC requires all laptops that are purchased with university funds and/or used for USC business purposes to be encrypted. Please follow this link for a copy of the memo issued on April 22, 2009. All laptops acquired on or after April 22, 2009, that are purchased using university funds and/or used for university business purposes must be purchased with an encryption solution. To be in compliance with this policy, laptops and mobile storage devices must be either a) delivered with built-in encryption (preferred) or b) accompanied by a software-based encryption solution for subsequent installation.

Note that even if the instrument is encrypted, the best practice is to avoid storing any sensitive data on any laptop or mobile storage device.


Monitors

Marshall provides Dell and HP monitors. Pricing and the availability of monitors change often. For a list of a few supported monitors and their pricing, please click here: Monitors. 

And follow this link for some useful information regarding the purchase of a monitor: CNet Monitor Buying Guide .


 

 

 
Tablets

Marshall IT supports only the Apple iPAD as a mobile tablet device at this time. If a different unit is preferred please e-mail helpdesk@marshall.usc.edu with requirements and explanation of the need so that a department representative can best evaluate and work with you towards a solution. 


Mobile Storage Devices

Please email helpdesk@marshall.usc.edu with your requirements for a mobile storage device and a technician will work with you to identify the appropriate one for your use. 

In order to ensure the integrity of university data, USC requires all mobile storage devices that are purchased with university funds and/or used for USC business purposes to be encrypted. Please follow this link for a copy of the memo issued on April 22, 2009. All mobile storage devices acquired on or after April 22, 2009, that are purchased with university funds and/or used for university business purposes must be purchased with an encryption solution. To be in compliance with this policy, mobile storage devices must be either a) delivered with built-in encryption (preferred) or b) accompanied by a software-based encryption solution for subsequent installation. 

Note that even if the device is encrypted, the best practice is to avoid storing any sensitive data on any laptop or mobile storage device.


Printers 

Marshall IT provides HP and Xerox business line laser printers for staff and faculty. Please follow this link for a list of some available options and pricing: Recommended Printers . 

The letters following the model indicate the following:

·         D = double-sided printer capability

·         N = network printer

Pricing and availability of the printers listed may change at any time.

 
HP_Printer.jpg

Wireless printing is not supported by USC.  For more information, please contact our technicians at (213) 740-3000 or HelpDesk@marshall.usc.edu 

For more printer options or to purchase one of our models with added capabilities (such as double-sided printing), please email CTS at HelpDesk@marshall.usc.edu  


RETURNS

Defective Equipment

If a piece of equipment is determined to be defective, the IT Department can manage the return via the return policy of the vendor.


Non-defective Equipment

The return policies vary slightly depending on the vendor and the product ordered. If you are not happy with the items you ordered, we can attempt a return provided that the following terms are met:

  • Must be returned within 1-20 days from the date of receipt.
  • Must be in its original packaging.

A restocking (usually 15%) fee may apply to the return.

Return shipping charges will be charged directly to faculty STARS 


 
QUESTIONS

For questions regarding any of the information presented, please email the Marshall Help Desk at helpdesk@marshall.usc.edu or call 213-740-3000.


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